TERMS & CONDITIONS
Last updated: September 2, 2026
Welcome to Marie Helsinki. These Terms & Conditions govern your use of our website and your purchases from Marie Helsinki.
By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website.
1. ABOUT MARIE HELSINKI
Marie Helsinki is an online women's fashion store operated from Portugal.
Trading name: Marie Helsinki
Business address: Às Oito 13, Santa Bárbara, Angra do Heroísmo, Portugal
Email: mariehelsinki10@gmail.com
Our website is operated using Shopify, which provides the e-commerce platform that allows us to sell our products online.
2. PRODUCTS
We make every effort to ensure that product descriptions, photographs, colours, sizes and other information on our website are accurate.
However, colours may appear slightly different depending on your device or screen settings.
Product availability, descriptions and prices may be changed or updated at any time.
3. ORDERS
When you place an order through our website, you are making an offer to purchase the selected products.
After placing your order, you will receive an order confirmation by email.
We reserve the right to refuse or cancel an order where necessary, including in cases where a product is unavailable, there is an error in the product information or price, or where we suspect fraudulent activity.
If we need to cancel an order after payment has been made, the amount paid for the cancelled order will be refunded.
4. PRICES AND PAYMENT
All prices displayed on our website are shown in euros (€).
The applicable price is the price displayed at the time the order is placed.
Any applicable delivery charges will be clearly displayed before you complete your purchase.
Available payment methods are displayed during checkout.
5. SHIPPING AND DELIVERY
Orders are shipped to the countries shown as available at checkout.
Estimated delivery times are provided on our Shipping Policy page. Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays or other unforeseen events.
For further information, please see our Shipping Policy.
6. RIGHT OF WITHDRAWAL
If you are a consumer purchasing from within the European Union, you generally have the right to withdraw from your purchase within 14 days without giving a reason.
For purchases of goods, the 14-day period normally begins on the day you receive the goods.
To exercise your right of withdrawal, you must clearly inform us of your decision within the applicable withdrawal period.
You can contact us at:
After notifying us of your withdrawal, you must return the products within the applicable legal period.
Unless otherwise required by law or agreed by Marie Helsinki, the customer is responsible for the direct cost of returning the products.
Products should be returned in a condition that allows them to be resold. You may examine or try on clothing in the same way you would in a physical store. You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
The refund will be processed within the period required by applicable law. We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back.
For complete information, please see our Return & Refund Policy.
7. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal does not apply in cases where an exception is provided by applicable consumer law.
If an exception applies to a particular product, this will be clearly indicated before purchase where required.
8. DEFECTIVE OR INCORRECT PRODUCTS
If you receive a product that is defective, damaged or different from what you ordered, please contact us as soon as possible at:
Your statutory consumer rights remain unaffected. Nothing in these Terms & Conditions limits any mandatory rights you have under applicable consumer protection laws.
9. INTELLECTUAL PROPERTY
All content on the Marie Helsinki website, including our logo, brand name, photographs, product images, text, graphics and design, belongs to Marie Helsinki or is used with appropriate permission.
You may not copy, reproduce, distribute, modify or use our content for commercial purposes without our prior written permission.
10. WEBSITE USE
You agree to use our website only for lawful purposes.
You must not:
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Use the website for fraudulent or unlawful activities.
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Attempt to interfere with the operation or security of the website.
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Introduce malicious software or harmful code.
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Attempt to gain unauthorised access to our systems.
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Use our website in a way that could damage Marie Helsinki or other users.
11. THIRD-PARTY SERVICES
Our website may use services provided by third parties, including Shopify, payment providers, delivery companies and other service providers.
These services may have their own terms and privacy policies.
Marie Helsinki is not responsible for services that are operated independently by third parties, except where required by applicable law.
12. PRIVACY
We process personal information in accordance with our Privacy Policy.
By using our website, you acknowledge that your personal information may be processed for purposes including order processing, payment, delivery, customer service and other purposes described in our Privacy Policy.
13. LIMITATION OF LIABILITY
Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.
To the extent permitted by law, Marie Helsinki will not be responsible for losses that are not reasonably foreseeable or that result from circumstances outside our reasonable control.
14. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time.
The latest version will always be made available on our website. Changes will apply from the date they are published, unless otherwise required by law.
15. GOVERNING LAW AND CONSUMER RIGHTS
These Terms & Conditions are governed by the laws applicable to Marie Helsinki and its business activities, without affecting any mandatory consumer protection rights that apply to customers in their country of residence.
Consumers within the European Union retain all mandatory rights provided by applicable consumer protection legislation.
16. CONTACT
If you have any questions regarding these Terms & Conditions, please contact us:
Marie Helsinki
Às Oito 13, Santa Bárbara
Angra do Heroísmo, Portugal
Email: mariehelsinki10@gmail.com